Needl
App Details
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Who is it for?
Needl can be useful for the following user groups:., Call center managers., Customer service managers., Business owners
Description
Aurelian Systems offers an AI-powered operator to automate the handling of non-emergency calls. The tool can route, triage, and resolve calls like a real dispatcher, entering information directly into CAD/RMS systems. Users can interact with the system by simply pressing 0, making it efficient for call centers.
Technical Details
Use Cases
✔️ Automate the triaging of non-emergency calls using Aurelian Systems" AI operator, seamlessly routing calls to the appropriate departments without human intervention, optimizing call center operations., ✔️ Efficiently resolve non-emergency calls by allowing the AI-powered operator to enter information directly into CAD/RMS systems, reducing the need for manual data input and ensuring accurate record-keeping., ✔️ Streamline call management tasks by implementing Aurelian Systems" AI operator to handle non-emergency calls, freeing up human dispatchers for more complex and critical situations.
Key Features
✔️ Automated handling of non-emergency calls., ✔️ Routing, triaging, and resolving calls., ✔️ Direct information entry into CAD/RMS systems., ✔️ User interaction via pressing 0., ✔️ Efficient for call centers.
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