balto.ai
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Description
Balto AI is a contact center software designed to enhance the efficiency of customer interactions. It provides real-time guidance for agents, ensuring they receive dynamic prompts, compliance checklists, and coaching alerts during calls. The tool automatically scores conversations for quality assurance, helping identify coaching opportunities and flag compliance issues. Balto AI organizes key insights from call data, making it easy for supervisors to track trends and manage performance. It supports integration with various CRMs and phone systems, facilitating seamless access to customer information. Additionally, Balto is tailored to assist new hires and less experienced agents by offering continuous feedback and real-time assistance, accommodating multiple languages and diverse customer demographics.
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