Knowmax
App Details
Website
Who is it for?
Knowmax can be useful for the following user groups:., Knowledge managers., Customer service agents., Information specialists., Industry professionals., Content developers
Description
Knowmax is an AI-powered knowledge management platform that offers omnichannel capabilities and custom experiences for industries such as telecom, banking, insurance, e-commerce, media, healthcare, travel, automotive, and utilities. It provides decision trees, a knowledge base, visual guides, and visual assistance to simplify complex SOPs and workflows. It also enables the creation of self-help guides and offers a no-code cognitive decision tree to integrate with CRM and deliver faster and personalized resolutions. Knowmax helps reduce learn curve, errors, and AHT while increasing CSAT and FCR. It offers a Google-like search engine that provides access to relevant knowledge across touchpoints instantly.
Technical Details
Use Cases
✔️ Simplifying complex SOPs and workflows., ✔️ Creating self-help guides., ✔️ Integrating with CRM for faster and personalized resolutions.
Key Features
✔️ Decision tree., ✔️ Knowledge base., ✔️ Visual guides., ✔️ Visual assistance., ✔️ Self-help guides.
Links
Facebook
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