Cognigy
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Description
Cognigy.ai offers enterprise-grade contact center AI solutions, including pre-trained AI agents for customer service.It allows for seamless integration with platforms like Amazon Connect, Avaya, Genesys, and more. With capabilities such as low-code automation, voice connectivity, and generative AI, Cognigy.ai enhances customer engagement across industries like airlines, healthcare, and retail.Users can leverage AI-powered live agent workspaces, omnichannel reporting, and analytics for improved customer journeys. The tool also features Agent Copilot for real-time AI coaching and proactive service to boost customer satisfaction and loyalty.With multilingual support and scalable AI workforce management, Cognigy.ai helps enterprises deliver personalized, efficient customer experiences at scale. With Cognigy, businesses can deliver highly personalized and efficient customer experiences that boost satisfaction and loyalty while streamlining operations. This empowers companies to optimize every interaction, reduce operational costs, and achieve measurable improvements in key performance metrics.
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