kapturecrm.com
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Description
Kapture Self-Serve 2.0 is designed to empower customers with effective self-service options that resolve issues with minimal agent involvement. Key features include the GenAI knowledge base, which automates the creation of personalized solutions for customers, and bots that enhance decision-making processes across various industries. The tool provides an omnichannel experience, allowing customers to access support through their preferred platforms without long hold times. The Agent Suite equips customer service representatives with essential tools to streamline ticket management and provide efficient resolution to queries. Advanced ticketing and smart routing functionalities ensure that support requests are directed to the most suitable agents, enhancing overall productivity. Additionally, the tool supports conversation intelligence and customer insights that help businesses tailor their services based on feedback and engagement patterns.
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