Calldesk
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Description
CallDesk is an AI-powered voice agent platform designed to enhance customer service operations through automation and intelligent support systems. It enables businesses to deploy personalized AI support agents that can address customer inquiries without human intervention, increasing self-service rates to 80%. With the ability to automate routine calls and absorb call spikes, CallDesk reduces average handling times by 40%, allowing teams to focus on high-value interactions. The platform offers enterprise-grade security and flexibility, significantly lowering operational costs while maintaining customer satisfaction. Additionally, it provides tools for collecting customer feedback and streamlining inbound call processes, ensuring a smooth and efficient customer journey. Overall, CallDesk empowers organizations to optimize their contact center functions and improve overall productivity.
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