Collab.com
App Details
Website
Who is it for?
Collab.com can be useful for the following user groups:., Customer service managers., Call center managers., Business owners
Description
The OneContact Suit is an AI-powered cloud contact center software with speech analysis, workflow automation, agent script data studio, cloud PBX, workforce optimization, and CRM integration capabilities. It also offers custom stories, eBooks, webinars, and partner programs. The platform is customizable and allows for omnichannel communication, including voice, video, email, instant messaging, and social media interfaces. The AI capabilities include sentiment analysis and live agent assistance. The platform is used by businesses of all sizes and has a worldwide partner network in over 40 countries.
Technical Details
Use Cases
✔️ Omnichannel customer support., ✔️ Sales and marketing automation., ✔️ Workforce optimization.
Key Features
✔️ Speech analysis., ✔️ Workflow automation., ✔️ Agent script data studio., ✔️ Cloud pbx., ✔️ Crm integration.
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