Einstein Service Agent
Basic Information
Einstein Service Agent is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service by handling a broad range of service issues without preprogrammed scenarios. It uses generative AI to create conversational responses grounded in trusted business data, ensuring efficient and accurate resolutions. The agent operates 24/7 across various channels, seamlessly escalating complex cases to human agents when necessary.
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Categorization
App Details
Features
Autonomous issue resolution,rnNatural language understanding,rnIntegration with Salesforce CRM data,rn24/7 multi-channel support,rnSeamless handoff to human agents
Use Cases
Automating routine customer inquiries,rnProcessing returns and refunds,rnProviding product information,rnConducting customer satisfaction surveys,rnEscalating complex issues to human agents
Pricing
Pricing Model
Paid
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