Inkeep
App Details
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Who is it for?
Inkeep can be useful for the following user groups:., It support teams., Customer support teams., Businesses with high query volume
Description
Inkeep is an AI tool designed to enhance user support through collaborative copilot capabilities. It allows support teams to streamline the resolution of over 250,000 questions monthly, providing scenario-specific guidance and 24/7 troubleshooting assistance. Inkeep generates thoughtful auto-replies based on historical ticket data, Slack threads, and documentation, enabling quick resolutions and faster ticket closures. The tool offers features like automated FAQ generation from resolved tickets, integrated chat for easy access to help content, and intelligent escalation to human support when necessary.
Technical Details
Use Cases
✔️ Enhance your customer support efficiency by using Inkeep to generate automated FAQs from resolved tickets, allowing users to find answers quickly without contacting support teams., ✔️ Utilize Inkeep"s collaborative copilot capabilities to provide real-time scenario-specific guidance for support teams, enabling faster ticket closures and improved resolution rates., ✔️ Integrate Inkeep into your website and help center to offer 24/7 troubleshooting assistance, empowering users to resolve common issues independently and effectively reducing overall support volume.
Key Features
✔️ collaborative copilot capabilities., ✔️ scenario-specific guidance., ✔️ auto-replies generation., ✔️ automated FAQ generation., ✔️ intelligent escalation to human support.
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