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Who is it for?
Mava can be useful for the following user groups:., Customer support agents., Community managers
Description
Mava is a versatile AI-powered customer support tool designed for communities.It seamlessly handles both public and private queries from a unified dashboard.Mava's AI learns from existing support content, resolving over 50% of community queries autonomously. Unlike other bots, Mava supports users in private tickets and public channels, with the ability to transfer unresolved queries to human agents.It offers web chat, Telegram, and Discord Ticket Bot integration for multi-channel support. Mava provides valuable support metrics and transforms user feedback into actionable insights.Trusted by hundreds of communities, Mava streamlines support operations with its user-friendly interface and responsive team support.
Technical Details
Use Cases
✔️ Efficiently manage community support queries with AI assistance, improving response time and user satisfaction.., ✔️ Automate resolution of common queries, freeing up human agents for more complex issues and improving overall support efficiency.., ✔️ Integrate AI-powered support across various channels like web chat, Telegram, and Discord, providing consistent and responsive assistance to community members..
Key Features
✔️ Unified Dashboard., ✔️ Private Ticket Handling., ✔️ Support metrics., ✔️ Various integrations., ✔️ Actionable insights.
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