Recontact
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Description
Recontact is an AI tool designed to streamline the debt collection process by automating call monitoring and compliance checks. Featuring advanced functionalities, it effectively detects process-critical errors and compliance violations during calls, facilitating the quick identification of issues such as abuse. Recontact tracks agent performance by analyzing thousands of customer calls, providing actionable insights for improvement. The tool also predicts borrower behavior by categorizing payment commitment levels, which aids in optimizing collection strategies. Users can effortlessly search across thousands of recordings within seconds and across multiple languages, enabling efficient access to relevant information. Recontact integrates seamlessly with various call recording software, enhancing overall operational efficiency in debt recovery.
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