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Teloz

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Monetization & Business
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App Details

Website
https://teloz.com
Who is it for?
Teloz can be useful for the following user groups:., Contact center managers., Customer service leaders., Sales and marketing professionals., Customer experience executives., Business process outsourcing providers

Description

Teloz offers an AI-driven cloud contact center solution designed to enhance customer communication across various channels. Featuring robust call center management tools, Teloz enables both inbound and outbound operations through automatic call distributors and optimized dialing capabilities. Users benefit from seamless integration with CRM systems, facilitating customer journey management and omnichannel support via chat and voice interactions. The platform's advanced virtual agent provides self-service options, while AI technologies assist agents in real-time, improving response times. Additionally, Teloz supports mobile and video contact center functionalities, ensuring remote teams can maintain productivity and engagement. Perfect for enterprises and SMBs in industries like healthcare, banking, and e-commerce, Teloz enhances operational efficiency and customer satisfaction through unified communication channels.

Technical Details

Use Cases
✔️ Streamline customer service operations in a healthcare setting by using Teloz"s omnichannel support features, allowing agents to manage inquiries via voice and chat from a single interface, ensuring timely assistance.., ✔️ Implement Teloz"s advanced virtual agent capabilities for an e-commerce business to provide 24/7 self-service options for customers, reducing wait times and improving overall satisfaction during high-demand periods.., ✔️ Enhance remote team productivity in a banking institution by utilizing Teloz"s mobile and video contact center functionalities, enabling seamless communication and collaboration among agents, regardless of location..
Key Features
✔️ Automatic Call Distributor (ACD)., ✔️ Auto Dialer., ✔️ CRM Integration., ✔️ Unified Agent Desktop., ✔️ Sentiment Analysis.

Links

Linkedin
https://www.linkedin.com/company/teloz/
Instagram
https://www.instagram.com/teloz_com/?hl=en
Facebook
https://www.facebook.com/people/Teloz/100088727284974/

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