Twig AI
App Details
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Who is it for?
Twig AI can be useful for the following user groups:., Support agents., Customer service teams., Businesses looking to reduce support costs
Description
The AI tool by TeamSync Software Inc. is designed to augment support agents by utilizing Twig's semantic analysis of documents, knowledge base, and past support tickets to answer complex and custom questions, ultimately reducing costs. The AI model is trained on publicly available data and has received positive feedback from CX leaders who have used it to increase product quality, reduce support variance, and improve response time. The tool also integrates with popular document knowledgebase products and offers features such as PII anonymization and feedback loops to improve agent productivity and maintain high standards of response quality.
Technical Details
Use Cases
✔️ Increase product quality by providing accurate and consistent support., ✔️ Reduce support variance by automating responses to common questions., ✔️ Improve response time by quickly providing answers to complex questions.
Key Features
✔️ Twig"s semantic analysis., ✔️ Knowledge base., ✔️ Past support tickets., ✔️ Answer complex and custom questions., ✔️ Improve response time.
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